Refund policy


At Marikina Soles, we take great care in preparing every order. Kindly review our exchange guidelines before making a purchase.

We do not accept returns for change of mind. Exchanges are permitted for size only, subject to availability.

Exchange Eligibility

  • Exchange requests must be submitted within 3 days of delivery.

  • Size exchanges are permitted, subject to stock availability.

  • If your preferred size is unavailable in the original color or design, you may select from another available color.

  • All exchanges are subject to product availability and approval.

Item Condition

  • Shoes must be in pristine, unworn condition, with complete original packaging.

  • Items showing leather creases, sole scuffs, dirt, or signs of wear will not be accepted.

  • All exchanged items are subject to inspection upon arrival.

Shipping & Exchange Guidelines

  • All exchange-related shipping fees shall be shouldered by the customer.

  • Once approved, items must be shipped back within 2 days, with a valid tracking number provided.

  • Customers are responsible for packages returned as unclaimed or undeliverable due to incorrect or incomplete shipping information.

Product Variations & Refunds

  • Slight variations in product appearance due to photography, lighting, or screen settings are not considered defects.

  • We do not issue refunds for change-of-mind purchases or sizing preferences.

  • For concerns involving defective, damaged, or incorrectly supplied items, please email hellomarikinasoles@gmail.com. Applicable consumer rights and remedies remain protected.

How to Request an Exchange

Please email hellomarikinasoles@gmail.com with the following details:

  • Subject: Exchange Request - (Your order number)

  • Full Name

  • Contact Number

  • Order Number

  • Reason for Exchange

  • Clear Photos of the Item

Important Reminders

  • Requests are processed exclusively via email, not through Instagram or Facebook.

  • Kindly wait for our email approval before shipping any items back.

  • Customers are responsible for arranging, tracking, and covering applicable exchange shipping costs.

Thank you for your understanding and for supporting Marikina Soles.